Principles of training organisation
1. General provisions
1.1. Continuing education is organised on the basis of the Adult Education Act, the continuing education standard and other relevant legislation.
1.2. Teaching takes place according to the training calendar.
1.3. The length of training is measured in academic hours (45 minutes).
1.4. Training is mostly conducted in groups. Individual training follows an individual curriculum based on the learner’s needs.
1.5. Curricula and training arrangements are available on the website apexautokool.ee
1.6. Training is conducted in Estonian, Russian or English according to the curriculum. The language of administration is Estonian.
2. Admission to continuing education
2.1. Registration for training takes place via the website or by submitting a written application.
2.2. Registration requires the following data: name, e-mail, phone number and personal identification code. The personal code is used only for issuing certificates. Personal data are processed in accordance with the Personal Data Protection Act.
2.3. Registered learners receive the curriculum and an invoice by e-mail. The invoice must be paid by the due date stated on it.
2.4. One week before the training starts, participants receive organisational information (time, place, parking or online access, materials).
2.5. The training provider has the right, for objective reasons, to change the training times or cancel the training. In that case the tuition fee paid is refunded or transferred to a later training.
3. Withdrawal and completion
3.1. To withdraw from the training, the learner submits an application by e-mail.
3.2. On training days attendance is confirmed on the registration sheet or electronically in the online environment.
3.3. The training is considered completed once the curriculum has been fulfilled.
3.4. A learner who has passed the assessment of learning outcomes receives a certificate. If there was no assessment or the learning outcomes were not achieved, a statement of attendance is issued.
3.5. If the training is interrupted, a statement is issued only for the topics the learner attended.
4. Payment and refund of tuition fees
4.1. Training is paid to the bank account shown on the invoice.
4.2. For longer courses it is possible to pay according to a payment schedule. The last instalment must be paid two weeks before the end of the course.
4.3. If the learner withdraws, the tuition fee is refunded minus the cost of lessons already held and 20% of the course price to cover administrative costs.
4.4. If the training is cancelled by the training provider, the fee is refunded in full.
5. Quality assurance of training
5.1. Curricula: all curricula are reviewed at least once a year. Where necessary, changes are made based on labour market needs, learner feedback and best practices in the field.
5.2. Trainers: trainers are expected to have relevant education and/or experience in adult education. Trainers’ competence is monitored regularly and self-development is encouraged.
5.3. Learning environment: training takes place in classrooms that meet the requirements or in secure online environments. Technical equipment is updated as needed.
5.4. Feedback: at the end of each training, feedback is collected from learners via questionnaires or a web form. The information is used to improve the quality of training.
6. Other important conditions
6.1. The training premises are in Tallinn; online environments (Zoom, Google Meet) are used when needed.
6.2. Training principles: practicality, interactivity and consideration of each learner’s individual needs.
6.3. Documents (certificates, statements, registration sheets) are stored electronically for at least 5 years.
6.4. Disputes concerning the organisation of training or documents are resolved primarily through negotiation; if no agreement is reached, the competent body is Harju County Court.
7. Trainers. Liiklusekspert MTÜ has the necessary number of trainers with the required competence to achieve the learning objectives and outcomes.
8. Certificates and statements
8.1. At the end of the training the learner receives a certificate or a statement in accordance with the conditions set out in the curriculum. A certificate is issued to a learner who has achieved all the learning outcomes required by the curriculum and passed the assessment (exam, test or other form of assessment). A statement is issued if the achievement of learning outcomes was not assessed or the learner did not achieve all required outcomes, and also if the training was interrupted.
8.2. Certificates and statements are drawn up on the institution’s letterhead and signed by a member of the management board. All issued documents are numbered and entered in a register.
8.3. The certificate and statement include: the name and personal code of the person who completed or attended the training; the name and registry code of the continuing education institution; the registration number of the activity licence in the Estonian Education Information System; the name of the curriculum; the time and volume of the training; the place and date of issue; the number of the certificate or statement; the names of the trainers; for a certificate or its annex, also the learning outcomes achieved and how they were assessed.
8.4. The training provider keeps the data of certificates and statements in an electronic register for at least 5 years.
9. Licence details. Liiklusekspert MTÜ operates on the basis of an activity licence issued by the Ministry of Education and Research.
Curricula
Principles of quality assurance of the training provider.
- Conditions and procedure for ensuring the quality of continuing education curricula. The curricula comply with the principles of organisation of continuing education.
- The continuing education institution, together with the trainer, prepares the curriculum and chooses the most suitable teaching methods. Based on participants’ feedback, the necessary changes are made to the curriculum.
- Continuing education curricula are supplemented and updated regularly as needed.
- Conditions and procedure for ensuring the quality of trainers
- The trainer’s qualifications are stated in the continuing education curriculum.
- Trainers of Liiklusekspert MTÜ generally have relevant higher education (master’s level) and long experience in the field. A trainer may also be a person with higher education in another field or with considerable competence and experience in the subject area.
- The quality of trainers’ work is assessed based on oral and written feedback from participants. Where necessary, trainers receive suggestions for improving quality.
- Conditions and procedure for ensuring the quality of the learning environment. Training takes place in classrooms chosen according to the nature of the training. The rooms are well equipped with a projector, training computers, mice and everything else needed. The room is spacious and well ventilated.
- The continuing education institution checks the suitability of the classrooms (lighting, temperature, arrangement of chairs/tables, etc.) and ensures the necessary equipment is available. The quality of the learning environment is also supported by small group sizes. Groups are kept as small as possible to support a personal approach to each learner.
- Procedure for collecting feedback. Initial feedback from participants is collected during the training and in breaks through conversation. At the end of the training participants fill in a feedback questionnaire. Learners are asked about the content, the trainer, the learning materials, the organisation and the venue. The feedback is analysed and the necessary changes are made to improve both the content (curriculum) and the organisation of training, to make the learning process more effective.